We’re excited to be open and look forward to seeing all of you. To provide a safe environment for patients and staff, please review our COVID-19 policies and procedures. These protocols are as required by WorkSafe BC and the Provincial Health Officer.

COVID-19 Protocols:

If you are experiencing any symptoms of COVID-19 including fever, chills, coughing, shortness of breath, loss of taste or smell, sore throat, or have flu like symptoms PLEASE wait to schedule an appointment 10-14 days after you no longer have symptoms. If you are displaying symptoms of COVID-19, refer to Healthlink BC at 811.

When You Arrive:

• Arrive on time.
• Call (604) 599-3997 from your vehicle to let us know you have arrived.
• We have setup a virtual waiting room for patients to wait outside in their vehicle.
• (If you are travelling by public transit or taxi please let our receptionist know when you make your appointment and you will be given instructions.)
• Your RMT will escort you into the clinic when it is safe to do so.
• Please ensure you have your mask on before entering the clinic.
• You will be given hand sanitizer to use.
• You will need to complete and sign a COVID-19 screening questionnaire.

 

Before Your Appointment:

• Call for an appointment – No walk-ins at this time.
• Mask required
• Leave all unnecessary belongings at home.
• Arrive alone (Exceptions: unless you are accompanying a minor or requiring assistance.)
• Wear clean clothing and, if possible, shower before your appointment.
• Use the washroom before you come to the office.
• Please be honest, transparent and RESCHEDULE your appointment if you or anyone in your household has experienced any signs or symptoms of COVID-19.

 

After Treatment:

• Use the exit hallway following the arrows to the front desk.
• Maintain a 2 metre distance by standing on indicated marks.
• Use a tap (contactless) payment method to avoid touching the payment machine.
• Make your appointment at time of payment.
• Leave promptly after your appointment so that we can prepare the space for our next patient.
• Apply hand sanitizer before you leave.

 

What We Are Doing:

• Your RMT will be wearing a mask and may wear additional protective equipment like scrubs, gloves or eye protection as appropriate.
• Appointments are spaced to allow time for cleaning and sanitizing of rooms and surfaces between patients.
• We will only be able to accommodate about 70% of the number of clients we were able to see in a day.
• If you NO SHOW for an appointment (without notice), you will be expected to pay for your service in full or we will not reschedule you.
• We use hospital strength cleaners and follow disinfectant protocols.
• All our staff wash their hands regularly.
• We will not come to work if we are sick and ask that you do the same. Cancel your appointment by phone if you have any cold or flu symptoms.